Maximising service effectiveness and efficiency is central to realising sustainable results from transformation. Benchmarking it gives service owners actionable ways they can improve it to ensure that it performs optimally in the areas that matter most to users.
Our Service Effectiveness tools measure the effectiveness of a broad portfolio of the most important administrative and support services for academic and professional staff. The assessment covers 70 services through two custom assessment tools that represent over 70% of university professional services spend and take an average of just 15 minutes for users to complete.
