Service Effectiveness

Maximising service effectiveness and efficiency is central to realising sustainable results from transformation. Benchmarking it gives service owners actionable ways they can improve it to ensure that it performs optimally in the areas that matter most to users.

Our Service Effectiveness tools measure the effectiveness of a broad portfolio of the most important administrative and support services for academic and professional staff. The assessment covers 70 services through two custom assessment tools that represent over 70% of university professional services spend and take an average of just 15 minutes for users to complete.

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  • Am I providing services effectively?

    UniForum together with our Service Effectiveness tools support universities to identify best practice and the key steps to improving service delivery across a broad portfolio of administrative and support services for academic and professional staff.

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  • Am I investing in the right areas?

    Through our flagship benchmarking and practice sharing forum, university and faculty executives can access the data and insights they need to strategically manage their investment in administration and support services.

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  • Are we using space in the best way?

    By assessing teaching scale, research intensity and discipline mix against institutional space policies, administrative and academic teams can create the right conditions for effective change and space optimisation strategies.

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  • Are we operating as efficiently as possible?

    UniForum’s industry-leading benchmarking services equip university and faculty executives with the highly detailed insights required to understand how individual choices contribute to overall results.

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  • Do we have the right people in the right roles?

    With our benchmarking and practice sharing forum, universities can better understand how their operating model compares to like-minded peers and impacts their university's overall effectiveness.

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  • Are our courses delivering the right returns?

    By benchmarking the relative costs and revenues of delivering course portfolios, leaders can draw on rich, discipline-level insights when addressing key strategic issues and assessing academic investment opportunities.

Get in touch

To learn more about how to have a sustained impact on the efficiency and effectiveness of your organisation, contact us.